Pet Promise: a free and simple way to protect your pet’s future

As a loving and responsible pet owner, do you sometimes think about the future and wonder:
What will happen if my pet outlives me?

We're here to help, with our free Pet Promise service.

Pet Promise is our commitment to care for and rehome your pet if you no longer can. We’ll make sure they have everything they need, from nutritious food and a warm bed, to fun activities and plenty of cuddles. At the same time, we’ll work to find them a loving, new home that’s just right for them.

Register for Pet Promise today with our easy form below, and we’ll get your membership pack out in the post to you – it’s quick, easy, and free.

Still have questions about how it works? Please see our FAQs below, or contact us and we’ll be happy to help! Email [email protected], or ring 0300 303 9333 ext 1631.

Pet Promise Registration

I encouraged my nan to get her animals covered by Pet Promise and it's the best thing we ever did. It was easy and free to register. I would definitely recommend Pet Promise - it gives you peace of mind knowing your pets will be well cared for.

Naomi J

Pet Promise: frequently asked questions

  • How does the Pet Promise scheme work?

    When you register for Pet Promise, you tell us all about your pet (or pets) and we record their details and yours so that if there comes a time when you cannot look after them, we can help.  

    Once you register, we’ll send you a membership pack that includes details you should keep with your important papers.  

    If you’re no longer able to look after your pets, then your solicitor or nominated family member will know to contact us to arrange for us to take them in, give them everything they need, and find a suitable new home for them.

  • What type of pets are eligible for the Pet Promise scheme?

    We can take in, look after and rehome dogs, cats, rabbits, guinea pigs, hamsters, rats, mice, degus, chinchillas, chickens, cockerels and ferrets.

  • I don’t live close to the Wood Green centre in Cambridgeshire. Can I still register for Pet Promise?

    Pets from anywhere within the UK can be registered on Pet Promise. Please note that our site, veterinary facilities and expert staff are based in Cambridgeshire.

  • Is it really free?

    Yes, it is. We want to be here to help pets in need if their people can no longer look after them. The Pet Promise scheme makes this easier for everyone.  

    Your Pet Promise membership details should be kept with your other important papers, and your solicitor and/or next of kin should be informed of your wishes. Some Pet Promise members choose to leave a gift to Wood Green in their Will, to help give more pets a second chance at life, for years to come. Leaving a gift of any size in a Will is hugely appreciated, as these kind gifts help fund half the work of Wood Green, but there is no obligation to do so.

  • What will happen to my pet once they come to you?

    We have a regular process all our pets go through when they come in to us, which includes assessing their health and behaviour and ensuring we understand which kind of home environment would best suit them. The information you give us about your pets when you register for Pet Promise will be so helpful, because no one knows your pets better than you.  

    We’ll get your pet settled, either here at our rehoming centre or in a carefully screened foster home, and then we’ll get to work caring for them whilst we look for their new home.

  • I want to know more about the rehoming process and your policies.

    Click the button to see full details of our rehoming processes and our policies. 

    Policies and processes

  • I have another question that isn’t answered here

    Contact us and we’ll do our best to answer your questions! You can reach us by emailing [email protected] or by ringing 0300 303 9333 ext 1631.